Gamvt Returns, Refunds, Cancellation, and Damage Policy
Rules for cancellations, final-sale artwork, shipping damage, non-delivery, and approved refunds
Version: 1.0
Effective Date: July 28, 2026
Contact: admin@gamvt.com
1. Cancellation Before Shipment
A buyer may request cancellation before the artwork is tendered to the carrier. If the order has not shipped, Gamvt will ordinarily cancel it and initiate a full refund to the original payment method. Cancellation is not guaranteed after the carrier has accepted the shipment or tracking shows movement.
2. Change-of-Mind Returns
Because each work is original or limited in nature, sales are final after shipment for change of mind, preference, buyer remorse, display-related color variation, or minor characteristics reasonably shown or described in the listing. A seller may voluntarily offer broader return rights in the listing, in which case those stated rights apply.
3. Problems Eligible for Review
A buyer may request a refund or other remedy when: (a) the artwork is not delivered; (b) it arrives materially damaged; (c) the wrong artwork is delivered; (d) it is materially different from the listing; or (e) there is a credible authenticity, ownership, infringement, or legal-title problem.
4. Reporting Deadlines
Visible shipping damage should be reported within 48 hours after delivery. Wrong-item or materially-not-as-described claims should be reported within seven calendar days after delivery. Non-delivery should be reported promptly after the expected delivery date. These are operational deadlines designed to preserve evidence; they do not waive rights that applicable law does not allow Gamvt to limit.
5. Evidence and Preservation
Provide reasonably requested photographs or video of the artwork, packaging, shipping label, damage, and delivery location, along with relevant messages or carrier information. Preserve the artwork and all packaging while the claim is reviewed. Do not repair, alter, discard, resell, or return the artwork without instructions unless necessary to prevent further damage.
6. Review and Remedies
Gamvt administrators review the listing, messages, tracking, evidence, seller response, carrier information, payment status, and applicable law. Depending on the circumstances, Gamvt may arrange a return, replacement if available, repair contribution, partial refund, full refund, or another agreed remedy. Approval is not automatic merely because a request is submitted.
7. Return Shipping
For an approved claim caused by shipping damage, wrong-item delivery, material misdescription, authenticity or ownership problems, or seller breach, the seller or Gamvt will provide or reimburse reasonable return shipping as directed. For a voluntary return accepted outside this Policy, the buyer may be responsible for insured return shipping and related costs.
8. Refund Amount
A full refund for non-shipment or an approved seller-fault claim generally includes the artwork price, applicable tax collected through the order, and standard shipping paid for the affected item. Expedited or optional services may be excluded unless the problem was caused by the seller or Gamvt. Partial refunds are based on the agreed or determined remedy.
9. Refund Timing
Approved refunds are initiated to the original payment method as promptly as reasonably possible. Stripe and the buyer's financial institution control final posting time. A refund may show as pending while Stripe processes it or recovers funds from the seller's connected account.
10. Seller Payout During a Claim
Gamvt may pause payout release while a cancellation, damage, non-delivery, authenticity, refund, fraud, or payment dispute is pending. If payout has already occurred, the seller and Stripe remain responsible for refund and dispute handling under the Artist / Seller Agreement and Stripe terms.
11. Chargebacks and Duplicate Recovery
Contact admin@gamvt.com before filing a payment dispute so Gamvt can try to resolve the issue. This request does not waive any lawful right to dispute a charge. Knowingly false claims, duplicate recovery, failure to return an artwork after receiving a return-conditioned refund, or other abuse may result in account restriction and recovery of improperly obtained amounts.
12. How to Request Help
Email admin@gamvt.com or use the order-support tool. Include the order number, a concise description, and the requested evidence. Do not include full card numbers, passwords, government identification, or Stripe verification documents in ordinary messages.